Terms & Conditions for Hotel Guests
The Hundred House Hotel Terms and conditions
The following booking conditions together with the general information contained on this website
form the basis of your contract with The Hundred House Hotel. Please read them carefully as they
set out our respective rights and obligations. Please note: To make a booking, you may either book
online or telephone our Reservations on 01952 580240.
In these Booking Conditions, “you” and “your” means all persons named on the booking (including
anyone who is added or substituted at a later date). “We”, “us” and “our” means The Hundred
Making your booking
To make a booking, you may either book online (where available), telephone our Reservations on
01952 580240 . The person making the booking (“the party leader”) must be at least 18 and must be
authorised to make the booking on the basis of these Booking Conditions by all persons named on
the booking. By making a booking, the party leader confirms that he/she is so authorised and that all
party members agree to be bound by these Booking Conditions. Subject to availability, we will
confirm your arrangements by issuing a confirmation upon request by fax, email or post. Please
check this carefully as soon as you receive it. Contact us immediately if any information, which
appears on the confirmation, or any other document appears to be incorrect or incomplete as it may
not be possible to make changes later.
Rates, Payment, Changes and Cancellation
The price of your arrangements and the terms upon which payment, changes and cancellations are
made will vary according to which arrangements you book. Please note that all rates are subject to
Best available rates
These are rates based on bed & breakfast only. The following terms apply to bookings made at these
Fully flexible rate
Credit card guarantee required at time of booking
Payment will be required on departure from the hotel.
Cancellations and amendments are available up to 12pm on the day prior to arrival, after
this 1 night’s accommodation charge will be levied by us.
Group Bookings, Corporate Events, Parties (not Weddings, see separate T&C’s)
These rates are available by individual discussion with us. The following terms apply to these
– Credit card guarantee required at time of booking.
– Up to 50% deposit is required or full payment prior to arrival.
– Payment of the agreed balance will be required prior to the event and any extras will be settled
prior to departure from the hotel.
– Cancellations for corporate events and/or parties are separate to room cancellations policy, we
require a minimum of 72 hours if 3 or more rooms have been booked.
Payment for accommodation is expected in full on check out. Card details are required on booking.
If any guests leave the hotel without paying their final bill then the charges will automatically be
taken from the card details which have secured your booking with.
When you book with us, you accept responsibility for any damage or loss caused by you or any
member of your party. Full payment for any such damage or loss must be paid at the time to us. If
you fail to do so, you will be responsible for meeting any claims subsequently made against us
(together with our own and the other party’s full legal costs) as a result of your actions. We reserve
the right at any time to terminate your stay or that of any member of your party due to misconduct,
where justified in our reasonable opinion, for example, anti-social behaviour, aggression or excessive
noise. No refunds will be given. Furthermore, we shall not be under any obligation whatsoever to
pay compensation or meet any costs or expenses you may incur as a result of your stay being
A binding contract between you and The Hundred House comes into existence when we send your
confirmation and the terms and conditions of the hotel, in addition to these conditions, will be
applicable to the contract. If you have not received confirmation within 24 hoours of booking, it is
your responsibility to contact us. English Law will apply to our agreement and to any dispute or claim
which arises between us out of it. Any such dispute or claim must be dealt with by the Courts of
England and Wales. You may however, choose the law and jurisdiction of Scotland or Northern
Ireland if you wish to do so. Changes to these Booking Conditions or the General Information shown
in our website will only be valid if agreed by us in writing.
The cost of your arrangements
The price of your chosen arrangements will be confirmed at the time of booking. We reserve the
right to correct errors in both advertised and confirmed prices, for example if an error has been
made in the uploading of rates. We will do so as soon as we become aware of the error. Please note,
changes and errors occasionally occur. You must check the price of your chosen arrangements at the
time of booking. Once the actual price of your arrangements has been confirmed, no amendment
will be made to it.
Changes by you
Should you wish to make any changes to your confirmed booking, you must notify us in writing or
contact us on 01952 580240 as soon as possible. Whilst we will try to assist you we regret
amendment requests cannot always be met. Where an amendment can be made, any costs incurred
by ourselves and any costs or charges incurred or imposed by the hotel will be payable. See also, the
specific terms detailed above.
Cancellation by you
Should you or any member of your party need to cancel your accommodation with us once it has
been confirmed, the party leader must immediately advise our Reservations on 01952 580240 or
cancel online. If accommodation is cancelled before 12.00pm the day prior to arrival then no
charges will be incurred, however if the cancellation is made later than 12pm the day prior to arrival
then the full price of the room will be charged. Once you have cancelled with us, a confirmation
email will be sent out within a few minutes. If you have not received this email, it is your
responsibility to chase this and let us know.
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept
liability or pay any compensation where the performance or prompt performance of our contractual
obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of
“force majeure”. In these Booking Conditions, “force majeure” means any event which we could not,
even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil
strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear
disaster, adverse weather conditions, fire and all similar events outside our control.
Complaints and problems
In the event that you have any reason to complain or experience any problems with your break
whilst away, you must immediately inform us. Any verbal notification must be put in writing. If you
remain dissatisfied, however, you must write to the hotel’s general manager within 28 days of the
end of your stay giving your booking reference and full details of your complaint. For all complaints
and claims which do not involve death, personal injury or illness, we regret we cannot accept liability
if you fail to notify the complaint or claim entirely in accordance with this clause.
Special requests and medical problems
Please note we do not have a lift or any rooms suitable for guests who are unable to climb stairs. If
you have any special request, you must advise us at the time of booking. Although we will
endeavour to meet any reasonable requests, we regret we cannot guarantee any request will be met
unless we have written to you with specific confirmation that it will. Confirmation that a special
request has been noted or the inclusion of the special request on your confirmation or any other
documentation is not confirmation that the request will be met. We regret we cannot accept any
conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a
particular request. All such bookings will be treated as “standard” bookings subject to the above
provisions on special requests.
If you or any member of your party has any medical problem or disability which may affect your
booking, please tell us before you confirm your booking so that we can advise as to the suitability of
the chosen arrangements. In any event, you must give full details in writing at the time of booking. If
we reasonably feel unable to properly accommodate the particular needs of the person concerned,
we must reserve the right to decline their reservation or, if full details are not given at the time of
booking, cancel when we become aware of these details. We strongly recommend you check with us
before booking to ensure we can meet all your requirements.
Alternatively, if you have difficulty walking but do not require a specialty adapted room, you may
request a room on the first floor for easier access. Again, it is advisable to ensure that we are fully
aware of all circumstances on making the booking to ensure that we have the availability to meet
your requirements in full.
Guide dogs are welcome at the hotel, but please make us aware of your requirements at the time of
Included in the price:
– Accommodation with private en suite bathroom (some rooms may have a shower facility instead of
a bath), colour TV, telephone and tea/coffee making facilities.
– Breakfast is included in the price a traditional breakfast will be provided each morning.
– All VAT and service charges, where applicable.
-Price are based on whether single or double occupancy
Not included in the price:
– Hotel supplements e.g. for single occupancy or additional room facilities (e.g. superior
rooms/suites). If booking by phone, the amount will be advised at the time of booking.
– Expenses incurred at your hotel, including (but not only) external phone calls, room service, meals
(other than breakfast and those stated at the time of booking). Etc.
– Items of personal expenditure.
– Personal travel insurance.
-If your room, is to consist of more than 2 persons that a surcharge of £30.00 per adult or £15 per
child, £10 per cot over 2 people will be charged.
– Dog charge of £15 (allowed on 1 st floor rooms only).
– Any items not mentioned in “Included in the price”.
Please note that all of our rooms and hotel are non smoking. If we believe that this condition has
been breeched then the hotel reserve the right to charge the card on record for the full cost of the
room. This will be the loss of revenue incurred through “closing out” the room.
Hotels may withdraw or change facilities and services. If possible, we will inform you of any changes
before you travel if we believe this will have a significant effect on your stay. Our photographs are
intended to give you a general impression of the hotel. Variations can occur from room to room.
Classification: The star ratings shown are based on the latest official inspection.
Meals: All hotels provide a full traditional breakfast. Bed and Breakfast means breakfast is the only
meal included in the price. If you have any special dietary requirements please let us know so that
we can tell the hotel before you travel, but note we cannot guarantee that the hotel can satisfy your
Rooms & facilities: Public facilities, e.g. bars and restaurants, may only open if there is sufficient
demand, particularly in low season. Hotels may have to redecorate or refurbish when you are
visiting, which may mean the temporary closure of public rooms or facilities. Rooms may be twin or
double. A double bed may consist of twins pushed or joined together. Hotel rooms may be allocated
in any part of the property (including annexes, new extensions). Please note that rooms sleeping
three/four persons may offer any combination of single, double and foldaway beds.
Check-in: On arrival, your room is normally available after 2pm. If you plan to arrive after 6pm
please advise the hotel directly by calling the number given in the hotel description. Failure to
confirm late arrival with the hotel may result in your room being resold, and our cancellation terms
will apply. We do not have a night porter, so if you are checking in after 8pm, please make us aware
a minimum of 48 hours prior to your stay.
Check out: Check out time on day of departure is not later than 11am. If the room is not vacated by
this time the hotel reserve the right to add a late check out surcharge onto the room bill.
Car parking: You will find free parking at The Hundred House
Dogs: Dogs are accepted on 1st floor rooms only and charged at £15 per dog for the duration of your
stay. If you intend to bring any pets this should be indicated on your initial enquiry. The surcharge
will be added to your bill. Guide dogs are specifically excluded from this policy and are welcome at
Website and pricing details, direct & 3rd party.
Please note, the information and prices shown on this website may have changed by the time you
come to book your arrangements. Whilst every effort is made to ensure the accuracy of the website
and prices at the time of printing, regrettably errors do occasionally occur. You must therefore
ensure you check all details of your chosen arrangements (including the price) with us if you suspect
an error has been made (i.e if the room rate has been incorrectly loaded as £10 instead of £100) and
we reserve the right to revoke incorrect pricing.